AXWEL capabilities
See how AXWEL helps you run a more informed day.
Explore owner workflows that bring footage and connected business context into review—without scrubbing hours of video.
Capabilities
Security and loss review
Workflows for reviewing possible loss events, incident evidence, and configured security response.
Loss Prevention
AXWEL helps owners review configured camera signals for possible loss events, restricted areas, and incident evidence.
Possible Theft Review
AXWEL surfaces configured checkout, path, and product-area activity for possible loss review.
AXWEL Guard
AXWEL Guard brings configured alarm response, incident review, escalation contacts, and diagnostics into one workspace.
Person Classification
AXWEL can add dwell, proximity, area, and interaction context to configured review workflows.
Compliance Monitoring
AXWEL compliance monitoring checks greeting, rewards, closing phrase, and procedure signals when configured.
Diagnostics
AXWEL diagnostics cover connected cameras, agents, configured services, and device health.
Guard Forecasting
When enabled, AXWEL Guard can use recent activity to help teams plan where to review.
Capabilities
Customer service and staff coaching
Workflows for reviewing visitor activity, service moments, and coaching follow-up with context.
Visitor Insights
AXWEL helps review configured visitor paths, dwell, and checkout context when a clear POS match is available.
Customer Experience Tracking
AXWEL tracks showroom presence and customer journeys with configurable duration filters.
Staff Coaching
AXWEL surfaces examples of configured service moments so managers can coach from evidence.
Interaction Scoring
AXWEL combines available audio, transcript, video, and service-step signals into evidence-backed review prompts.
Body Language Scoring
AXWEL can add sampled visual movement and posture context to review when enabled.
Cross-Modal Context
AXWEL can compare available transcript and visible context to surface moments that may warrant a closer look.
De-escalation Review
AXWEL helps managers locate tense interactions and possible recovery moments for review.
Coaching Digests
AXWEL can deliver scheduled coaching-follow-up summaries when configured.
Conversation Segmentation
AXWEL segments and links customer interactions across audio, video, and journey context.
POS Transactions
When a supported POS import and register-camera mapping are configured, AXWEL can add transaction context to camera review.
Reports and Coaching
AXWEL reports summarize employees, interactions, customer journeys, and generated coaching output.
Configurable Duration Thresholds
AXWEL filters short interactions and presence events with configurable duration thresholds.
Capabilities
Calls and communications
Connected call, audio, support, and follow-up workflows for teams that use them.
Call Handling and Monitoring
When a supported call provider and recording access are configured, AXWEL can bring available calls into review workflows.
Audio Transcription
When recording and transcription are enabled, AXWEL can turn available call and camera audio into reviewable text.
Speaker Diarization
AXWEL can help distinguish speaker turns in available call and camera audio for clearer review.
Sentiment Analysis
AXWEL sentiment analysis can add review signals to connected calls and interactions.
Chatbot and Live Support
AXWEL includes a public chatbot, knowledge retrieval, tickets, and live-chat handoff.
Ticket System
AXWEL chatbot tickets give admins a queue for support follow-up and response drafting.
Text-to-Speech
AXWEL supports speech output for chatbot and audio responses where configured.
Capabilities
Cameras, recording, and review signals
Workflows for camera health, live view, recording, archive, and configured review signals.
Camera Operations
AXWEL helps keep recording, storage, clips, camera health, and live-view status visible for connected cameras.
Camera Management
AXWEL camera management covers discovery, aliases, routes, zones, PTZ, crop, dewarp, and audio settings.
Live View
AXWEL live view provides real-time camera streams, snapshots, PTZ, crop, dewarp, and push-to-talk support.
Continuous NVR
AXWEL can record configured cameras with retention, segment storage, and recording-gap follow-up.
Motion-Gated Recording
AXWEL motion-gated recording can discard segments without detected people when configured.
Cloud Archive Sync
When an archive source is connected, AXWEL can bring eligible remote media into the review timeline.
Tiered Offsite Storage
When an offsite destination and retention settings are configured, AXWEL can keep selected media and backups beyond local storage.
Google Nest Cameras
AXWEL can add wired Google Nest cameras through SDM and go2rtc restreaming.
Person Detection
When enabled, AXWEL can provide person-presence signals with settings chosen for each deployment.
Pose Estimation
AXWEL pose estimation supports multi-person and fallback posture analysis paths.
Face Recognition
Face recognition is available only where the deployment has the required legal basis, permissions, and privacy controls.
Voice Activity Detection
AXWEL voice activity detection filters camera audio and review queues.
Capabilities
For operators and multi-location deployments
Optional deployment, administration, inspection, and reliability capabilities for teams that need them.
AI Ops
When enabled, AXWEL AI Ops can prepare review aids such as summaries, evidence packets, runbooks, and coaching drafts.
Ops Inspection
Configured camera views can surface possible facility issues for human follow-up.
Deployment Controls
Administrators can choose enabled analysis options and see what is active for their deployment.
First-Run Onboarding
AXWEL first-run onboarding guides signup, setup, readiness checks, website research, and dashboard recommendations.
Dashboard Presets
AXWEL dashboard presets adapt the owner dashboard for loss prevention, camera ops, visitor journeys, staff coaching, and AI Ops.
Reliable Background Processing
AXWEL tracks background processing work and shows tasks that need attention.
Data Retention
AXWEL applies configured retention settings to supported media and derived data categories.
Agent Fleet Management
AXWEL agent fleet management covers install links, package builds, health, Tailscale discovery, inventory, and diagnostics.
Agent OTA Updates
AXWEL agent OTA updates distribute signed packages with download tokens and rollback support.
Device Telemetry
AXWEL device telemetry stores network, Bluetooth, hardware, and agent diagnostics by location.
Remote Desktop
AXWEL remote desktop supports optional self-hosted RustDesk relay access for edge support.
Observability
AXWEL observability includes tracing, Prometheus metrics, Grafana dashboards, and production metrics auth.
Start with the workflow that matters most.
Begin with loss review, camera health, service coaching, or visitor activity, then add connected workflows as your review routine grows.