Illustrative case study
A typical Ohio retail location, week one.
This is a composite rollout, not a named customer story. It follows the case-study template we use with owners: one site, cameras they already had, and a human review queue.
At a glance
Industry: retail. Locations: 1. Primary workflow: loss and incident review. Secondary: camera health and service coaching. Pilot: 14-day trial.
The problem
The owner already recorded. Review meant scrubbing footage after something went wrong, or not looking at all after close.
Why AXWEL
Worked with cameras already on the wall. Owner dashboard instead of a control-room tool. Every item still needed a person.
What they calibrated
Exit zones, after-hours hours, and which cameras count as register coverage. Thresholds stay owner-owned.
Rollout
Four weeks, one location.
Week 1
Connect compatible cameras. Confirm recording health before trusting the inbox.
Week 2
Review possible-loss items with the clip attached. Dismiss noise. Keep unclear items separate.
Week 3
Add service-review moments that are worth coaching. Do not score people automatically.
Week 4
Decide month-to-month or yearly billing. Yearly discount is quoted at setup — the monthly seat is $199.
When we publish a named customer story, it will replace this composite. Until then we will not invent logos, quotes, or metrics.