Calls and communications
Answer visitor questions and create follow-up work.
AXWEL chatbot support can answer from a configured knowledge base, hand off to live chat, and create tickets for unresolved requests.
Availability depends on compatible cameras, connected systems, permissions, and enabled services in your deployment.
Knowledge answers
Keep the public marketing widget same-origin with the platform.
Live handoff
Use local or gated cloud LLM routing depending on deployment.
Tickets
Turn unresolved conversations into manageable support tasks.
Chatbot and Live Support
Built for evidence-backed human review.
AXWEL includes a public chatbot, knowledge retrieval, tickets, and live-chat handoff. AXWEL keeps the workflow practical: surface the signal, attach the available context, and give the right person a clear next step.
Knowledge answers
Keep the public marketing widget same-origin with the platform.
Live handoff
Use local or gated cloud LLM routing depending on deployment.
Tickets
Turn unresolved conversations into manageable support tasks.
See Chatbot and Live Support in your AXWEL demo.
Start the self-service demo, then map the capabilities that fit your locations, cameras, and daily review routine.